Biostar Warranty Policy & VIP Care Extended Service – Everything You Need to Know
Biostar is a global manufacturer of high-quality computer motherboards, graphics cards (VGA), and other PC components. To support customer satisfaction and long-term product reliability, Biostar offers both standard warranty coverage and an optional VIP Care extended warranty program.
🛡️ Standard Biostar Warranty Coverage
Biostar products are tested thoroughly for quality and are free from defects at the time of shipping. However, if issues arise, the standard warranty helps protect your investment.
🔧 Warranty Period by Product Type (USA & Canada):
- Motherboards: 3-Year Limited Warranty (Parts & Labor)
- VGA Cards: 1-Year Limited Warranty (Parts & Labor)
The warranty is based on the manufacturer’s date code, which can be found in the serial number printed on the back of the product or on the retail box.
📅 Serial Number Format Example:
- Motherboards:
70000K83455555
→ "8 34" = Year 2008, Week 34 - VGA Cards:
K062205555
→ "6 22" = Year 2006, Week 22
💡 Note: Standard warranty coverage applies only to USA and Canada for the above timeframes. Terms may vary in other regions.
🌍 Biostar VIP Care Extended Warranty – Global Coverage
BIOSTAR VIP Care is a global extended warranty service that provides additional peace of mind beyond the standard warranty period.
✅ Key Features:
- Up to 5 Years of Extended Coverage
- Free Repair, Maintenance, and Labor
- High-Quality Technical Support
- Exclusive Product Updates & Promotions
- Completely Free for Eligible Products
VIP Care is designed to support users who want additional protection for long-term usage, especially as electronics can degrade over time. Whether you're a casual user or a pro, VIP Care ensures your investment is secure.
📝 How to Claim Warranty or Start an RMA with Biostar
If you experience issues with your Biostar product:
-
Contact Technical Support
Reach out to Biostar for troubleshooting help. Use the Technical Support Form. -
Get an RMA Case Number
If the issue can’t be resolved, Biostar will issue an RMA (Return Merchandise Authorization) number to start the repair or replacement process. -
Submit an RMA Request
Fill out the official RMA Request Form to begin the process.
📞 Biostar Microtech USA Contact Info
- Hours: Monday to Friday, 9:00 AM – 5:30 PM (Pacific Time)
- Phone: 626-581-1055 (Menu: 2 for Motherboards)
- Website: www.biostar.com.tw
⚠️ Important Notes:
- Warranty may not cover damage caused by misuse, neglect, or unauthorized modifications.
- Terms and availability of warranty services may vary by country.
- Always check the product's documentation or contact Biostar for region-specific suppor
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