IBM Offers Warranty Coverage for Its Products, Including Hardware and Software

IBM provides warranty coverage for its products, including both hardware and software. The length of the warranty depends on the specific product and typically ranges from one to five years.

IBM Hardware Warranty

IBM hardware products generally come with a one-year warranty, although certain products may have a longer warranty period. The warranty covers manufacturing defects and failures, offering repair or replacement of the product, as well as technical support.

IBM Software Warranty

IBM software products also typically come with a one-year warranty, though some may have extended coverage. The warranty covers defects in the software and includes provisions for fixing those defects. Additionally, IBM may provide technical support for its software products during the warranty period.

Warranty Terms Vary by Region

The terms of the warranty may vary depending on your country or region, so it's essential to review the specific warranty details for your product. You can do so by visiting the IBM website or contacting IBM support. IBM also offers optional extended warranty and maintenance services, providing extra coverage and support beyond the standard warranty period.

Machine Warranties - Type, Model, and Serial Number Location

To check your warranty, you may need your product's type, model, and serial number. For more information, visit the IBM warranty page.

IBM Warranty Registration Click Here

To participate in IBM's Advanced Part Exchange program, you need to register your account with IBM approval. You can contact the appropriate team based on your region:

For US, Canada, Latin America, Asia Pacific, Japan: bpwsc@us.ibm.com
For Europe, Middle East, Africa: ebpwsc@uk.ibm.com

How to Use IBM's Advanced Part Exchange Warranty Service

To use the Advanced Part Exchange service, follow these steps:

Evaluate the Machine Problem: Refer to the procedures provided by IBM to evaluate the issue.
Determine if a Defective Part Should Be Replaced: If you're unsure, reach out to IBM or your reseller for warranty service and assistance.
Validate Machine Warranty Entitlement: Use the online or mobile Advanced Part Exchange application to check the warranty entitlement.
Order the Replacement Part: Request a replacement part for Next Business Day delivery.

IBM will use commercially reasonable delivery methods to ship the replacement part. You can track the order and shipment using the online or mobile application.

Return of Defective Parts

IBM will specify whether the defective part must be returned with the replacement. If a return is required, return instructions and a container will be provided with the replacement part. If IBM does not receive the defective part within 15 days of the replacement's receipt, you may be charged for the replacement part.